> For the complete documentation index, see [llms.txt](https://docs.sodex.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sodex.com/user-guide/faq/what-if-my-wallet-doesnt-receive-the-signature-request-especially-for-walletconnect-users.md).

# What if my wallet doesn't receive the signature request (especially for WalletConnect users)?

This issue is often caused by connection instability with WalletConnect.

**Quick Fix:**

**Step 1:** Disconnect your wallet

* Click your wallet address → **"Disconnect"**

  <figure><img src="https://1007272333-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMvoaIXBZgH49uWtJ0AQG%2Fuploads%2F9eUpfsIlwBK4hbUa7T39%2Fimage.png?alt=media&amp;token=3d4ed6a3-8b06-4a68-b156-2a6ccb4efc58" alt=""><figcaption></figcaption></figure>

**Step 2:** Reconnect

* Click **"Connect Wallet"** again
* Select your wallet and approve the connection

**Step 3:** Try signing again

**Still not working?**

* ✅ Make sure your wallet app is open and unlocked
* ✅ Check your internet connection
* ✅ Try switching to a different wallet connection method
* ✅ Clear your browser cache and refresh the page

**Need more help?**\
[**Submit a support ticket**](https://sodex-support.zendesk.com/hc/en-us/requests/new) and our team will assist you within 24 hours.

**Tip:** If you're using WalletConnect, try switching to a direct wallet connection (like MetaMask browser extension) for a more stable experience.